iSolve Technologies is a Business Transformation company. We partner with our customers, understand their business, hypothesize and analyze process gaps, build strategy and bring 100% visibility to every step of the operation with innovative technology.

Customers typically come to us for our in-depth understanding of businesses and stay with us for our service excellence!

We’re looking for an experienced Customer Relations Officer at Chennai, who can handle our global clients.

Key Skills:

• Strong communication skills.
• Smart, analytical and presentable.
• Ability to multi-task.
• Manage coordination of slots between clients & internal team.
• Manage query tickets to see that it gets answered on time by the team.
• Excellent organisational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.

Key Responsibilities:

• Handle client interface and act as a single point of contact for queries
• Liaison between Operations, Transition & Client.
• Maintain a positive relationship & rapport with the clients.
• Ensure effective account management.
• Address technical and operations issues as and when required.
• Take ownership of weekly/monthly service review calls with the customer/client and plan the agenda accordingly.

Qualifications Required:

• Any Bachelor/Master’s Degree with 2-4 years of experience in Customer Relations Management.
• Excellent Hindi, English & Tamil communication with good analytical & presentation skills required
• Pleasant conduct, strong inter-personal & collaboration skills both with clients & internal stakeholders.
• Candidates should be ready to join immediately.

Important Note:

Candidates should be ready to join immediately.

HR Contact Details:
HR – (+91) 89398 32312
Email:hr.corp@isolve.co.in & talentsourcing@isolve.co.in

We are proud to foster a culture of diversity – be it gender, age, experience, perspective, or background!