Vodafone is India’s leading telecom service provider. The company provides pan India Voice and data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’.
FOVOTM* metrics define the top 3 goals and challenges of them bringing in world-class customer experience
*iSolve’s trademark Focus on One Variable Only methodology
100% efficiency in image audit through intelligent Document Viewing System
95% scalable transactions through seamless API integration
100% reliable Document Management System
Increase in process visibility through 100% tracking of user activities
100% accuracy in subscriber activation through centralized audit
100% efficiency in subscription activation without any potential operation delays
80% increase in productivity by eliminating manual data verification
Complete tracking of CAF by reducing 100% of DOT penalties
Increase in process visibility through 100% tracking of user activities
100% efficiency in subscription activation without any potential operation delays
80% increase in productivity by eliminating manual data verification
Complete tracking of CAF by reducing 100% of DOT penalties
100% accuracy in subscriber activation through centralized audit
100% reliable Document Management System
95% scalable transactions through seamless API integration
100% efficiency in image audit through intelligent Document Viewing System
We believe that as our customers grow, we grow! We invest in exclusive infrastructure, people, processes and systems dedicated to our customers – with all our funds! This is our equivalent equity with shared risks.
Retail
Enterprise
Logistics
Healthcare
FMCG / F & B
Telecommunication
Media Monitoring
Banking & Payment
Digital Payments
NBFC